Shoreline Dental Care, LLC
Appointment Reservations
At Shoreline Dental Care, we realize that your time is valuable, and we appreciate your mutual understanding that our time is valuable too. Unlike many other medical offices, we do not “double & triple book” our appointments. When we schedule your appointment, a treatment room and your clinician’s time has been reserved specifically for you. Therefore, we need to ask for your assistance in making your appointments a priority, keeping all scheduled appointments and being prompt in your arrival time.
If your personal schedule changes and you find it necessary to postpone an appointment, we respectfully request, 48-hours (2 business days), in order to offer the time to another patient. Please keep in mind that messages canceling appointments cannot be left with our afterhours emergency answering service, nor sent via email or text. Please speak to the business office during regular office hours; Monday-Thursday 8:30 AM-5:00 PM, Friday 8:30AM-12:00 PM, at our main office numbers: West Haven: 203-931-3050 or Milford: 203-874-3050.
Missed Appointment Fees
Regrettably, if you miss your appointment, (do not show up or do not call to cancel with notice), you will be charged $50/hour of time lost. (The true cost of a missed appointment is much more expensive than this, but we understand that emergencies do occur.) We will be unable to reserve any additional time in our schedule for you until you have paid your missed appointment fee in full. A third occurrence will require a credit card to be kept on file to reserve all future appointments. Missed appointment fees incurred, will be charges to your credit card on file.
Our objective is not to charge for missed appointments. We would much prefer that you keep your appointments, or reschedule with notice so that we may be afforded the opportunity to offer your reserved time to another patient in need.
As a courtesy to you, we will make every attempt to remind you of your appointment.